You are in the call center. You are on your own. Just you, a headset, a phone, a computer, and the clock.
The phone rings.
“Thuh Inner-nayt is de-uh-own”
“No it isn’t. Just restart your modem and your router. See?”
The phone rings again.
“I forgot my WEB KEY”.
“Let me show you how to sign into your router to get your key.”
“Why do we have to go through all this? Why can’t you just tell me my WEB KEY”
“Because it’s only stored on your router”.
“What’s a router?”
Education starts with knowing that you don’t know the answer to something, then asking a question, then listening to what you get back, and so on.
It helps if you have attention span and you can read and are able to follow up on the answers that you receive.
In the country of the blind the one-eyed man is king.